FAQ

Shipping

Q. Where do you ship?

We ship anywhere in Canada and the United States

Q. What if I live outside of Canada and the USA?

We currently don't ship outside of Canada and USA, but you can use a service like www.shipito.com that will allow you to ship to an American address and then forward to your final destination. We have had numerous customers use this approach for countries like the UK, Belgium, Germany, France, Bolivia, Malaysia, and many more. Because our timers ship free in the US, you only pay the shipping to your final location.

If you decide to look into it as a possibility, then the dimensions of the box the Gym Edition ships in is 26"x10"x5" and weighs 8lbs and the Home Edition ships in a 16"x10"x5" box and weighs 4lbs.

Please note that your shipment may be placed into a larger containing box by our distributor. However, services like shipito will unpack the box for you prior to shipping to your final destination.

The power supply for our timers support multiple regions. It has North American prongs though, so a simple adapter will be required, but not a voltage converter.

Q. How much does shipping cost?

Shipping is FREE anywhere in Canada and the USA

Q. How long will it take to ship?

Shipping times vary greatly by location. Typically, it takes 3-9 days in Canada and 3-6 days in the US.

Warranty & Returns

What's your return policy?

You can return your unused product within 30 days for a full refund. It must be accompanied by proof of purchase and the original packaging. See our returns policy for more details.

What warranty do you offer

We offer a limited one-year warranty on all our products. This warranty covers defects in materials and workmanship. See our warranty info for more details.

Products - Flex Timer

How much bluetooth range is there?

Typical use should be within 50 feet of the device, but we have successfully used the clock and app from over 200 feet away. It varies based on the environment, weather and other factors.

How loud is the buzzer?

The buzzer in the Home Edition is 85db and the buzzer in the Gym Edition is 95db. That's really loud!

How big is the display?

The Gym Edition has 4.0 inch high digits and the Home Edition has 2.3 inch high digits. These bright digits can be seen from hundreds of feet away.

Can it be used outside?

The home and gym edition are for indoor use. The LED displays are not well suited to direct sunlight and the enclosure is not waterproof.

What heart rate monitors will it work with?

The Flex Timer app can integrate with any heart rate monitor that supports the bluetooth heart rate profile. This open standard allows any app to integrate with any heart rate monitor without tying you in to a vendor specific application.

Unfortunately, some companies do not follow this standard and instead use a proprietary protocol so that only their apps or their approved partner's apps can integrate with their technology.

The following cheststrap heart rate monitors will work with the Flex Timer:

• Wahoo Fitness - Tickr
• Polar - H10
• Coospo - H808

The following wristband/armband heart rate monitors will work with the Flex Timer:

• Coospo - HW807
• Scosche - Rhythm+

Apps

Where can I download the apps?

Take a look at our Apps page for download links.

What are the minimum requirements for me to be able to run the apps?

The iOS app requires a bluetooth 4.0 (aka. Bluetooth Low Energy) connection and iOS 11.0 or higher.

The Android app requires a bluetooth 4.0 (aka. Bluetooth Low Energy) connection and Android 5.0 or higher.

How do I change the time zone for daylight savings time?

To change the timezone, you need to go to the devices - Flex Timers page. While connected to your Flex Timer, press the name of the timer and choose the 'Settings' option. The settings page has a timezone offset that can be adjusted to account for daylight savings time.

Connection Issues

I cannot connect to the timer via BlueTooth. What should I do?

Follow the in-app connection guide available in the drawer menu (top left of the main screen). There are instructions unique to both iOS and Android.

That didn't work, what else can I try?

For Samsung users, please follow these instructions as well:
We have received numerous reports of issues with our timer and the Samsung Galaxy Devices after they update to Android 10. Prior to Android 10, they worked fine. The issues seems to only be with the latest update.
Unfortunately, since we did not make any changes on our end, this issue appears to be limited to only Samsung Galaxy devices. Additionally, there are numerous complaints online about this impacting BTLE (Bluetooth Low Energy) with other BT devices as well.
The best links we have found to solve this issue are here:
https://thedroidguy.com/2019/11/fix-galaxy-s10-bluetooth-connection-issues-1103152
https://thedroidguy.com/fix-galaxy-s20-bluetooth-issues-1124423
We passed these along to other customers who were facing similar issues and they were able to get it working again using the first link and the clear bluetooth cache step or the clear bluetooth history step.

For iOS users, please follow these instructions as well:
Go to the iOS settings app. Scroll down to Flex Timer and select it. Ensure Bluetooth permissions are enabled for the Flex Timer app